Terms and Conditions (EU) | Rumbo & Aventura

Updated on 26 March 2026.

On this page — which combines a love of travel, imagination and professional responsibility — you will find the terms and conditions under which I offer my services.
I invite you to take your time reading them: they’re the roadmap for how we work together when I help you plan a trip or when you book with me.

1. Identity and Professional Activity

This service is provided by:

Fátima Momó Herranz
6 Peña de San Juan Street – 1C
39750 Colindres, Cantabria – Spain
Email: hola@rumboyaventura.com

Telephone: +34 617933576

I work as independent travel agent affiliated with Archer Travel Group, an international hosting agency that manages relations with suppliers.

2. Nature of the Services

My services fall into two main categories:

A) Tourism services (bookings with official providers)

These include:

hotels with refundable rates,
activities and excursions,
transfers,
travel tickets,
package holidays offered by authorised providers,
activities offered by authorised providers

👉 Payments never pass through my hands.
They are carried out directly on the suppliers’ platforms, although I can help you process them.

B) Non-Tourism and Value-Added Services

My own designs under my brand:

one-to-one consultations,
tailor-made itinerary planning,
personalised destination guides,
creative and cultural support,
Tailor-made trips, selected and designed entirely by me.

Each service includes a description and prices before you book it.

3. Fees and Charges

3.1. Management fees

The management fees will be applicable exclusively in cases where Rumbo & Aventura acts solely as an intermediary in the booking of tourist services, managing bookings with official suppliers (accommodation, transport, experiences, or other similar services).

This commission covers the professional work involved in arranging, coordinating, administering and monitoring the trip, and, where applicable, accompanying the client, as well as the time spent preparing the itinerary and ensuring the overall coherence of the experience.

Management fees will be applied in accordance with the following criteria:

transport bookings that do not incur a commission,
reserves of less than 1.000 €,
requests that involve additional administrative work.

Rate: 10% of the amount set aside.

For bookings of tourist services with a total value of €1,000 or more:
A a fixed agency commission of €100

3.2. One-to-one counselling

One-to-one coaching lasts for 60 minutes and takes place as an individual online session.

Following the consultation, you will receive a summary email setting out the key points discussed and the main guidelines.

The consultancy service will cost a fixed price of 70 €

Should the customer subsequently book the itinerary planning or the entire trip through Rumbo & Aventura, the amount paid to the consultancy firm will be deducted from the final price of the itinerary or the trip.

That discount does not exempt the party from paying the administration fees, which shall apply whenever Rumbo & Aventura acts as an intermediary in the booking of tourist services, as set out in the relevant section.

Special introductory price

To mark the launch of Rumbo & Aventura, the one-to-one travel advisory service is temporarily available at a special price of 55 € (standard price: €70). This price is available for bookings confirmed during the introductory period, the duration of which will be at the discretion of Rumbo & Aventura. Once this period has ended, the service will be offered at its standard rate of €70. Sessions already booked and paid for at the launch price will not be affected by the price change.

3.3. Route planning

The service provided by tailor-made itinerary planning It involves the personalised planning of a trip, taking into account the client’s interests, pace, approach and preferences.

Prices for itinerary planning are based on the duration of the trip:

Up to 7 days: €30 per day
8 to 15 days: €25 per day
Trips lasting more than 15 days: €20 per day

The itineraries include:

Initial one-to-one consultation
comprehensive travel planning
organisation by stages or days
recommendations for areas, activities and times
delivery of a personalised digital guide in PDF format

The itinerary planning service is provided by intellectual planning and creative work as part of the trip and is booked separately.

In the event that the customer subsequently books the trip through Rumbo & Aventura, the amount paid for the itinerary planning will be deducted from the final price of the trip, with design understood as part of the overall process of creation and support.

Itinerary planning is a bespoke service and is non-refundable once work has commenced.

Special introductory price

To mark the launch of Rumbo & Aventura, the Personalised Itinerary Design service is available for a limited time at special introductory prices:

Duration of the journey	Launch price	Standard price
Up to 7 days	€25 per day	€30 per day
8 to 15 days	€20 per day	€25 per day
More than 15 days	€15 per day	€20 per day

These prices are available for bookings confirmed during the introductory period, the duration of which will be at the discretion of Rumbo & Aventura. Once this period has ended, the service will be offered at the standard rates indicated. Itineraries already booked and paid for at the introductory price will not be affected by the change in rates.

3.4. Author’s Itineraries (in-house product)

Nature of the service

The Bespoke Itineraries service involves the personalised design of a travel itinerary based on the client’s interests, motivations or desired experiences.

It does not include the organisation or direct booking of services (accommodation, transport, activities), unless this is expressly agreed as an additional service.

Scope of the service

The customer will receive:

A comprehensive and structured itinerary
Recommendations for accommodation, activities and experiences
Cultural context and travel advice
Practical guidance for organising your event

The delivery format will be a Author’s Travel Guide in digital format and a fully functional website.

Customisation

Each itinerary is tailored specifically to each client.

Previous designs are not reused or sold to third parties.

Using the itinerary

The itinerary is designed for the personal use of the customer or the group for whom it has been created.

Commercial use, reproduction or distribution without authorisation is not permitted.

Suppliers and recommendations

The itinerary may include recommendations for selected venues, activities or service providers.

In some cases, contact details may be provided where necessary for the journey to take place.

These services will be contracted directly by the client, unless it is agreed that this will be handled as an additional service.

Liability

Rumbo & Aventura accepts no liability for the provision of services contracted directly by the customer with third parties.

Price

The price of the service is determined by the level of personalisation, complexity and research required to design the itinerary.

As a rough guide, the ‘Itinerarios de Autor’ begin at 450 €.

The final amount will be communicated prior to the contract being awarded.

Payment method

The ‘Itinerarios de Autor’ service is booked by making an initial payment of 50% of the total amount, which secures the booking and reserves the service.

The remaining 50% must be paid before the final submission of the itinerary.

Start of service

Once the contract has been signed, an initial meeting will be held with the client to finalise the details of the trip.

Once this session has taken place and the design process has begun, the service will be deemed to have commenced.

Right of withdrawal

The customer has a period of 14 calendar days from the date of purchase, to exercise your right of withdrawal, in accordance with current legislation.

During this period, Work on the route will not begin.

In order to commence the service before the end of that period, the customer must expressly request this and agree to forfeit their right of withdrawal.

Cancellations

In the event of withdrawal within the statutory period, any sums paid will be refunded.

Once the service has commenced, it will not be possible to exercise the right of withdrawal or request a refund.

Amendments

The service includes one round of revisions to the initial proposal.

Any further changes may incur an additional charge.

Additional service

The customer may request, separately, the complete organisation of the trip, for which a quote will be provided as an additional service.

3.5. Author-led Tours (in-house product)

Nature of the service

Author-led Tours are experiences designed and organised by Rumbo & Aventura, which include the planning, coordination and, where applicable, guidance during the trip.

Each package includes various services provided by third parties (accommodation, transport, activities, etc.), selected to fit in with the trip’s theme.

Booking and confirmation

To secure your place, you will need to pay a non-refundable deposit, the amount of which will be specified in each offer.

This deposit may be set up as:

a fixed amount per person, or
a percentage of the total cost of the trip

The booking will not be considered confirmed until this payment has been received.

What is covered by the deposit?

The deposit covers:

pre-bookings and service suspensions
design, coordination and logistics time
supplier management
development of the experience and materials associated with the trip

Payment for the remainder of the trip

The outstanding balance for the trip must be paid by the deadlines specified in each proposal.

Failure to meet these deadlines may result in the cancellation of the booking, with no entitlement to a refund of the deposit.

Changes to the trip

Given the bespoke nature of the ‘Viajes de Autor’ trips:

The itinerary may be subject to changes due to availability, external circumstances or improvements to the experience
The traveller will be notified of any significant changes

Third-party services

The services included in the trip are provided by external suppliers.

Rumbo & Aventura acts as an intermediary in the selection and coordination of these services, but is not directly responsible for their delivery.

Cancellations

The specific cancellation terms are set out in the relevant section of the Cancellation and Refund Policy

Traveller’s responsibility

The traveller is responsible for:

have the necessary documentation (ID card, passport, visas, etc.)
comply with the health or administrative requirements of the destination
have adequate travel insurance (essential)

Participation in the trip

Author-led Tours are designed for small groups and take a cultural and experiential approach.

Participation involves:

respect for the group
punctuality
an attitude appropriate to the proposed experience

Minimum number of participants

Each Author-led Tour requires a minimum number of participants in order to go ahead; this will be specified in each itinerary.

If this minimum number is not reached, Rumbo & Aventura reserves the right to cancel the trip.

In that case, the following will be carried out: a full refund of the amounts paid, including the deposit.

Changes due to external factors

Rumbo & Aventura may make changes to the itinerary for reasons beyond its control (weather conditions, availability, local incidents, etc.), whilst always ensuring an alternative of equivalent value is provided.

3.6. Group trips. Accompanied by Rumbo & Aventura

The group tours organised by Rumbo & Aventura are run in collaboration with external providers specialising in each destination. Fátima Momó acts as tour leader and the group’s point of contact, but the operational organisation of the trip — including accommodation, transport, local guides and included services — is the responsibility of the provider selected for each specific trip.

This means that The specific terms and conditions for each group trip — price, minimum number of participants, deposit policy and cancellation policy — are those of the relevant provider, and will be set out in detail when the travel information is provided to each interested participant.

Minimum number of participants

Each group tour has a minimum number of places required for the tour to go ahead. This number varies depending on the destination and the tour operator, and is specified in the details for each tour.

Should the trip fail to reach the minimum number of participants required, Rumbo & Aventura undertakes to notify those who have registered as far in advance as possible. In such a case, any amounts paid will be refunded in full in accordance with the supplier’s terms and conditions.

Prices

The price of each group trip is provided individually to each interested person, upon request via the contact form. Prices depend on the destination, the provider, the season and the number of confirmed participants; therefore, they are not published on the website.

The final price, as well as what is and is not included, are set out in writing before any payment is made.

Reservation and deposit

A booking for a place on a group trip is confirmed upon payment of an initial deposit, the amount of which is specified in the details for each trip. This deposit is subject to the terms and conditions of the relevant provider and may be wholly or partially non-refundable, depending on those terms and conditions.

The place is not reserved until the deposit has been paid.

Cancellation policy

The cancellation terms — deadlines, penalties and refunds — are those set by the provider of each trip and are communicated in writing before the booking is confirmed. These terms vary depending on the destination and the time at which the cancellation is made.

Rumbo & Aventura faithfully conveys the supplier’s terms and conditions to each participant and acts as an intermediary in the management of the process, but cannot unilaterally amend the refund or penalty policies set by the supplier.

It is recommended that you take out a travel insurance with cancellation cover prior to the booking being confirmed

Liability

Rumbo & Aventura selects its suppliers with care and discernment, prioritising the quality of the experience and the safety of participants. However, as it acts as a tour leader rather than an organising agency, operational responsibility for the trip lies with the contracted supplier.

Any issues relating to the services included in the trip will be dealt with by the relevant provider, with Rumbo & Aventura acting as the group’s point of contact.

4. Payments and the Process

Payments for tourist services are made directly to the official provider.
When I make a booking on your behalf — provided you authorise me to do so — I enter your details solely on the provider’s platform and I do not store or retain any banking information.

For my own services (consultancy, itinerary planning, support for author-led trips or other professional services), payments are not processed via the website, but through external and secure methods, including:

Paid links such as Revolut.me o PayPal.me.
Bizum.
Bank transfer.

I will always send you these methods in a clear and straightforward manner, together with details of the service you have booked and the corresponding amount.

Each payment shall be deemed to have been made once the amount has been received and correctly verified. Until then, the services shall not be deemed to have been formally contracted.

Pre-authorisation of a charge

Prior to any card payment being taken, Rumbo & Aventura will send the customer a payment authorisation form detailing the exact amount to be paid and the nature of the service contracted. The customer must sign this form before the charge is processed. This procedure ensures complete transparency in the transaction and protects both parties: the customer is certain of the amount to be charged, and Rumbo & Aventura has the customer’s express consent before proceeding with the charge.

5. Cancellations and Refunds

5.1. In-house professional services

These include:

One-to-one consultations
Design of personalised itineraries
Creative services and consultancy
Exclusive guides

These services are tailored to each individual and require time, analysis and personalised attention.
Therefore:

🔸 They are non-refundable once paid for.

In the case of the one-to-one consultations:

If you are unable to attend on the scheduled date, you can reschedule the session on a one-off basis, giving at least 24 hours in advance.
Absence without prior notice will be treated as a session attended.

Please also bear in mind that, with regard to tourist services, cancellations and/or refunds will be subject to each provider’s own terms and conditions.

5.2. Author’s Journeys

On author-led trips, payment is for the professional services provided by Rumbo & Aventura during the trip.
The following conditions apply:

More than 60 days Before the start of the trip: refund of 100%, minus the deposit.
Between 30 and 59 days: 80% refund.
Between 15 and 29 days: 30% refund.
Less than 15 days: No refunds.

The initial deposit is never refundable.

5.3. Brokered tourism services

This includes any bookings made through external providers (flights, hotels, excursions, transport, insurance, tours, etc.).

Rumbo & Aventura acts as an intermediary, not as the organiser of the service.
Therefore:

Each supplier applies their own cancellation and refund policies.
You will always be notified before your booking is confirmed.
Ultimate responsibility lies with the supplier.

Before finalising any booking, the customer will receive a written document setting out the specific terms and conditions of the service booked, including the relevant supplier’s cancellation and refund policies. This document must be signed and returned to Rumbo & Aventura as confirmation that the customer has read, understood and accepted the terms and conditions before proceeding with payment. No booking will be processed until this signed document has been received.

6. Travel Insurance

I strongly recommend taking out insurance.
For journeys of more than 15 days or to destinations not covered by the European Health Insurance Card, it could be compulsory.

Without insurance, I won’t be able to book tailor-made trips.

7. Documentation and Responsibility of each traveller

Although I will inform you of the requirements when you book a trip, each traveller undertakes to:

check the validity of your passport or national identity card,
check whether you need visas,
check health and entry requirements,
to inform us of any personal circumstances relevant to the trip.

I cannot be held responsible for refused entry, out-of-date documentation or ignored requirements.

8. Responsibilities

I act with diligence, honesty and transparency. However:

I cannot guarantee the availability of suppliers
Nor should we accept unforeseen changes made by third parties
Nor shall it be liable for extraordinary circumstances (strikes, weather, closures, pandemics, etc.).

9. Intellectual Property

The texts, itineraries, guides, creative ideas and designs form part of my intellectual work and may not be reproduced or distributed without my consent.

10. Applicable Law

These terms are governed by Spanish and European legislation (the GDPR, the Package Travel Directive and consumer protection regulations).

11. Data Protection and Privacy

Any personal data you provide to me when contracting any of my services will be processed in accordance with the General Data Protection Regulation (GDPR) and current Spanish data protection legislation.

Rumbo & Aventura, represented by Fátima Momó Herranz, is the data controller. The purpose is solely to manage the services you have contracted and to communicate with you in relation to them.

I will not pass on your personal data to third parties unless required to do so by law or where it is strictly necessary for the provision of the service you have contracted (for example, to make a booking with a supplier on your behalf and with your authorisation).

You may exercise your rights of access, rectification, erasure, restriction and data portability by writing to admin@rumboyaventura.com.

For further information, please see our Privacy Policy and our Cookie Policy.

A final word

Every trip I design contains a little bit of me: my warmth, my experience and that way of looking at the world that has always been with me.
Thank you for trusting me to be part of your tours.

May every step we take together be a story worth telling.